Ontario 211 will be receiving SQM’s Most Prestigious North American Call Centre Industry Award for 2011 for Highest Customer Satisfaction for the Government Industry.
Congratulations to all our 211 call centres for your continued dedication to 211 and providing an award winning service experience to Ontario residents, ‘when they don’t know where to turn‘ and contact 211.
SQM benchmarked over 450 leading North American call centres for the period of October 1, 2010 to September 30, 2011. For SQM’s benchmarking program, they telephone surveyed 400 customers within 2 business days of their call to the call centre to understand their satisfaction with their service experience.
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